FREQUENTLY ASKED QUESTIONS
Get Informed
While working with customers, we’re constantly learning about their needs and managing inquiries that arise. As a result, we’ve included a list of frequently asked questions along with answers in order to provide additional support. If your question isn’t addressed below, get in touch with us and we’ll provide the information you need.
WHEN IS THIS BUSINESS AVAILABLE TO ANSWER CALLS AND/OR PROCESS APPOINTMENT REQUESTS?
Our availability to answer booking inquiries and/or process appointment requests is Mondays to Saturdays from 7AM to 4PM. We are closed on Sundays and Public Holidays.
WHAT TIME IS AVAILABLE FOR VISITATION? WHAT TIME DOES THE TOUR BEGIN? WHAT IS THE DURATION OF THIS EXCURSION?
Visitation is scheduled by booking only. Available tour times may vary from day to day. During the online booking process, you will be able to view the different time slots available and select the one that works best for you.
Tour durations may also vary, and the exact duration of your selected experience will be shown during the booking process before confirming your reservation.
WHEN ARE TOURS CANCELLED DUE TO RAIN?
Tours are not usually cancelled due to light rain. However, for the safety of our guests and animals, tours may be cancelled or rescheduled in the event of severe weather conditions, such as heavy rain, strong winds, or rough sea conditions.
If a tour must be cancelled due to weather, guests will be notified as soon as possible and will be given the option to reschedule or receive a refund.
ARE GUESTS ALLOWED TO TAKE PICTURES?
Of course! We wish for guests to capture as many images as possible, especially with the beautiful background.
WHAT INTERACTION WILL I/WE HAVE WITH THE PIGGIES?
The Pig Family consists of small and medium sized pigs who are excited about your visit. These piggies are hand raised and fed with milk in baby bottles. They have expressed their displeasure with sudden movements and loud noises and because of such, we politely ask that guests desist from doing so. During your visitation at Pigs in Paradise, we encourage guests to interact with the pigs by: swimming and feeding them with baby bottles, holding the pigs, learning their names, doing pig tricks and participating in the Piggy Quiz at the end of the tour, as it is an educational excursion.
CAN I/WE JUST SHOW UP AT THE BEACH WITHOUT SCHEDULING AN APPOINTMENT?
No, it is absolutely necessary to pre-book an appointment to visit this excursion due to limited availability and our fluctuating tour schedule.
WHAT ARE THE RECOMMENDATIONS WHEN VISITING?
Please arrive dressed in your swimwear. Young children must be accompanied by an adult and should wear appropriate safety swimming gear (e.g., floaties).
We also recommend bringing your beach essentials such as towels, sunscreen, hats, sunglasses, phones or cameras, and a change of clothes.
Please do not bring food, as the piggies have a habit of getting to it before you do—they’ll happily eat it for you!